City of Wins Payment & Withdrawal Guide
Managing your funds securely is our top priority. City of Wins provides a variety of convenient payment methods for players in the Philippines, including the most popular e-wallets and local banking options. This guide explains how to complete your Cash In (Deposit) and Cash Out (Withdrawal) transactions smoothly.
Table of Contents
Supported Payment Methods in the Philippines
We focus on providing local solutions that are fast and accessible. Currently, the following channels are commonly supported:
- E-Wallets: GCash and Maya (formerly PayMaya). These are the most popular choices for instant-style deposits.
- Local Bank Transfers: Support for major banks such as BDO, BPI, and Metrobank via secure online banking portals or partner payment gateways.
- Other Options: Depending on current system availability, additional e-wallets or QR-based payment methods may be visible in your account dashboard.
How to Cash In (Deposit)
To add funds to your City of Wins account, follow these general steps:
- Log In and Go to Deposit
Log in to your account and click on the “Cash In” or “Deposit” button located in your user dashboard. - Select Your Method
Choose your preferred payment channel (e.g., GCash or Maya). - Enter Amount & Confirm
Input the amount you wish to deposit (ensure it meets the minimum requirement, typically starting at ₱100). Follow the on-screen instructions to authorize the payment via your chosen provider’s app or portal. - Wait for Reflection
Most e-wallet deposits reflect in your balance within a few minutes after the transaction is confirmed.
How to Cash Out (Withdrawal)
When you are ready to withdraw your winnings, follow this process:
- Visit the Withdrawal Section
Navigate to “Cash Out” or “Withdraw” in your account menu. - Choose Your Payout Channel
Select the method where you want to receive your funds. For security purposes, we recommend using a method previously used for deposits. - Submit Your Request
Enter the withdrawal amount and confirm your details. Your request will then enter our standard internal review queue.
Processing Times & Verification
To maintain platform integrity and protect user funds, please take note of the following:
- Processing Time: While many e-wallet transactions are processed quickly, please allow for a standard review period. Cash outs may take anywhere from a few minutes to several hours, depending on the volume of requests and the specific payment channel’s status.
- Account Verification: For your protection, a fully verified profile is typically required before your first withdrawal. You may be asked to provide proof of identity to ensure the funds are being sent to the correct owner.
- Turnover Requirements: In line with standard industry practices, deposited funds are usually subject to a 1x turnover (wagering) requirement before they can be withdrawn.
- Name Match Policy: To prevent unauthorized access, the name on your City of Wins account must match the name on your GCash, Maya, or bank account.
Payment Troubleshooting
- Transaction Not Reflecting?
If your deposit does not show in your balance after 30 minutes, please keep a screenshot of your transaction receipt and contact Customer Support immediately. - Withdrawal Denied?
The most common reasons for a denied cash out include unmet wagering requirements, mismatched account names, or a lack of account verification. Check your internal notifications for specific details. - Channel Maintenance
Occasionally, specific banks or e-wallets may undergo maintenance. If a method is temporarily unavailable, please try an alternative channel or check back later.
Payment FAQ
What is the minimum deposit and withdrawal amount?
The minimums vary by channel but generally start at ₱100 for deposits and ₱200 for withdrawals. Please check the current limits in your account dashboard.
Are there any fees for payments?
City of Wins does not typically charge deposit fees. However, some payment providers or banks may apply their own service fees.
Can I use someone else’s GCash account?
No. For security and anti-fraud reasons, you must use a payment account that is registered in your own name.
How many times can I withdraw per day?
Daily withdrawal limits may apply depending on your account level. You can view your specific limits in the “Cash Out” section of the app or website.
Ready to Manage Your Funds?
- Need to Access Your Wallet? → Go to Login
- New Player? → Register an Account
- Have Technical Questions? → Visit our FAQ Page
- Play Responsibly → Review our Safety Guidelines