City of Wins Responsible Gaming & Safety Guidelines
At City of Wins, we are committed to providing a safe, secure, and enjoyable environment for all our players in the Philippines. We believe that gaming should always be a form of entertainment. This page outlines our commitment to responsible gaming, the tools we provide for self-control, and where you can find professional assistance if needed.
Table of Contents
Our Commitment to Player Safety
Gaming involves financial risk and should never be viewed as a guaranteed source of income or a way to solve financial difficulties. We encourage all players to:
- Play for Fun: Treat gaming as a leisure activity, similar to buying a movie ticket.
- Set a Budget: Only play with money that you can afford to lose.
- Track Your Time: Balance your gaming activities with other daily responsibilities.
Important Age Restrictions
To maintain a safe and legal environment, City of Wins strictly enforces age requirements:
- Minimum Age: You must be 21 years of age or older to create an account, log in, or participate in real-money gaming on our platform.
- Verification: We may request valid government-issued identification to verify your age during Account Registration or before processing a Cash Out.
- Underage Access: Any account found to be operated by a minor will be permanently closed, and any winnings will be forfeited.
Self-Control Tools & Features
We provide several features to help you manage your gaming activity effectively. If you feel you need to take a break, please contact our Support Team to activate these tools:
1. Deposit & Loss Limits
You can request daily, weekly, or monthly limits on the amount you deposit. Setting a limit helps you stay within your pre-determined budget.
2. Cooling-Off Periods
If you need a short break, you can request a “Cool-Off” period where your account will be temporarily restricted from access for a specific duration (e.g., 24 hours, 7 days, or 30 days).
3. Self-Exclusion
For those who feel they need a longer break or wish to stop playing entirely, we offer a Self-Exclusion program. Once activated, your account will be closed for a significant period, and you will not be able to reopen it until the period has expired.
Recognizing Problematic Behavior
It is important to recognize the signs that gaming may be becoming a problem. Consider the following questions:
- Do you spend more money on gaming than you intended?
- Do you feel the need to “chase” your losses to win back money?
- Does gaming interfere with your work, family, or social life?
- Do you borrow money or sell items to fund your gaming?
If you answered “Yes” to any of these questions, we strongly encourage you to use our self-exclusion tools and seek professional help.
Where to Find Help in the Philippines
If you or someone you know is struggling with gaming-related issues, several organizations provide confidential support and counseling:
- PAGCOR (Philippine Amusement and Gaming Corporation): Provides resources and programs for responsible gaming and player protection.
- General Counseling Services: Many local health organizations in the Philippines offer support for behavioral addictions.
- Support Groups: Connecting with others who have faced similar challenges can be a powerful step toward recovery.
For direct assistance with account restrictions, please contact our 24/7 Live Chat via the Support Page.
Stay Informed & Play Safely
Explore our other official resources to ensure you have a secure experience:
- Need Account Help? → Login Guide
- New Member Info? → Registration Guide
- Payment Security? → Payment & Withdrawal Guide
- General Inquiries? → Visit our FAQ